Frequently Asked Questions

Who is eligible to stay at Hale Koa Hotel?
Before seeking a reservation at Hale Koa Hotel, please review more information about eligibility policies.

How far is Hale Koa to military bases on the island?
Ft. Shafter – 11 miles
Ft. Hickam – 12 miles
Pearl Harbor – 12 miles
Marine Corps Base Hawaii at Kaneohe Bay – 18 miles
Wheeler Army Airfield – 22 miles
Schofield Barracks – 23 miles

How much does it cost to stay at Hale Koa Hotel?
Rates range from $149 to $394 per night (current rates valid until September 30, 2022), Single/Double occupancy, based on rank and room category.

How far in advance are reservations accepted?
Reservations are accepted up to 365 days before your arrival date.

When is the best time of the year to secure a reservation at the Hale Koa Hotel?
Visiting from September through mid-December is your best bet. Also, for best availability, reservations should be made at least six (6) months in advance.

What if a room at the Hale Koa Hotel is not available when I want to visit Hawaii?
If a room is not available during the time you’d like to visit, we invite you to check back periodically. We also can help connect you to nearby hotels with special rates available for our guests, based on their availability, too. Remember, even if you stay at a different property, the Hale Koa Hotel’s dining venues and events are still benefits available to you as an eligible guest.

What is the difference between the various room categories?
Rooms are generally the same size (approximately 300 square feet) and offer the same amenities. Categories differ by the view from the room's lanai (balcony). Rooms are furnished with various types of bed configurations, and you can request your preference when you make your reservation. While we make every effort to accommodate special requests, these requests cannot be guaranteed.

What are the guestroom amenities?
Hale Koa Hotel guestrooms are comfortable and thoughtfully and tastefully appointed in a refined and restful color palette. All rooms are equipped with central air conditioning, a Bluetooth speaker/alarm clock (with 2 110v power sockets and 2 USB charging ports), flat-screen TV, telephone messaging system, iron/board, hair dryer, coffee service, a mini cooler, and free internet service.

Is there a microwave available for guest use?
Yes. A microwave is located on every guest floor in the Maile Tower, and on every floor from the fourth floor and above in the Ilima Tower.

Are personal electrical items for cooking permitted in guest rooms?
Personal electrical items, such as cooking appliances and coffee makers are not permitted for use in guest rooms.

Is there a laundry room available for guests?
Yes. Hale Koa Hotel has credit card operated laundry rooms on every floor in the Maile Tower, and on every floor from the fourth floor and above in the Ilima Tower. You’ll find credit card operated laundry supplies available for purchase there or in the PX, located on the ground level of the Ilima Tower.

How many people can stay in a room?
Each room can accommodate a maximum of four (4) people. Children under 18 years of age are free in their parent's room. After the first two (2) adults, a $15 charge will be applied to guests 18 years and older. Cribs are available, but rollaway beds and cots are not available.

I like staying in a certain tower/floor/bed size. Can you accommodate special requests?
We attempt to honor special requests. However, reservations are confirmed by room category only. Requests such as tower preference, bed type, connecting, or adjoining rooms, or a specific room number cannot be guaranteed.

Does the Hale Koa Hotel have a smoking policy? How can I reserve a smoking guest room?
The Hale Koa Hotel is a non-smoking facility including all guest rooms, lanais (balconies) and public spaces, to include electronic cigarettes. There are no designated smoking guest rooms.

Does the Hale Koa Hotel have a pet policy? 
The Hale Koa Hotel complies with state and local health regulations as well as federal ADA regulations.  No Pets Allowed except for Service Animals.  “Service Animals” means any animal trained to do work or perform tasks for the benefit of an individual with a disability.  Pets providing emotional support, well-being, comfort or companionship are not recognized as service animals under ADA regulations or Hawaii State Law.

Does the Hale Koa Hotel have wheelchair accessible guest rooms?
Yes. Please contact our Reservations Department at 1-800-367-6027 or 808-955-0555 to arrange for a wheelchair accessible guest room. If  medical equipment such as a Hoyer Lift will be used please inform our Reservations Department.

Can I store large items during my stay?
Hale Koa Hotel does not have storage facilities for large, bulky items such as paddleboards, surfboards, or canoes. Please make arrangements before your arrival for handling these items at a site off property, or consider renting your water sport equipment when you arrive.

Does the Hale Koa Hotel have a firearms policy?
Firearms and weapons are not permitted on the property.

Does the Hale Koa Hotel have a drone usage policy?
The use of drones and (all unmanned aerial systems) are prohibited on the property and including all park areas, without the written authorization from Hale Koa Hotel management. This prohibition extends to any drone launched or operated within Fort DeRussy boundaries.

What are the check-in and check-out times?
Check-in time is after 3:00 p.m. If you arrive early, every effort will be made to accommodate you. The Bell Desk can store your luggage until your room is available. Check-out time is 11:00 a.m. The Bell Desk can store your luggage until you are ready to depart. You may also request a late check out through the Reception Desk on the morning of departure, based upon availability and is not guaranteed.

Is there an airport shuttle for Hale Koa Hotel Guests?
Hale Koa Hotel does not offer an airport shuttle service. You can read more about alternate options on our Getting Here page.​​​​​​​

Is there parking available for Hale Koa Hotel Guests?
Yes. Parking is available in the parking garage located across the street from the Hale Koa Hotel, as well as at an additional lot across from the Army Museum at the corner of Saratoga Road and Kalia Road. You can read more about parking rates and policies on our Parking page.

Can I have gift baskets sent to a room upon arrival?
Yes. Contact the Hale Koa Hotel operator for assistance at 808-955-0555. Our staff will be happy to assist with fruit baskets, champagne, or wine to be delivered to a guest room.​​​​​​​

Does Hale Koa Hotel offer high-speed internet access?
Yes. Free high-speed WiFi is available in guestrooms, as well as the Ilima Tower Lobby and the Main Pool areas.

Is there a kiosk to print boarding passes?
Yes. There are boarding pass kiosks located in the Ilima Tower Lobby.

Is there public transportation available near Hale Koa Hotel?
Yes. City bus service operates a few steps away from the hotel. Visit TheBUS - City and County of Honolulu or phone 808-848-5555 for route, fare, schedule, and passenger information.

Who do I contact for lost and found articles?
Please let us know if you’ve lost something. Include your name, dates of stay, room number and a detailed description of item. Or, you may contact our Lost and Found Department at 808-955-0555 or use the form on the contact us page. Also, note that we charge a shipping and handling fee for return items.

If I am not staying at Hale Koa Hotel, may I still use the hotel amenities and purchase tickets to events?
Yes. Hale Koa Hotel amenities (restaurants, bars, shows and events) are available for eligible users and sponsored guests as your benefit. However the swimming pools and fitness center are for the use of registered hotel guests only. Read more about eligibility requirements and Hale Koa Hotel events.