Accommodations

Room Rate Policies

• Rates are subject to change on or before 1 October 2024
• Rooms for sponsored guests are based on Category III rates
• Rate II: 100% Disabled with DD Form 1173 or DD Form 2765 
• Rate III: DoD ID required for check-in
• Rate III: DAV (0-99% Service Connected), Purple Heart and POW with VHIC card, Caregivers of DAV with official VA caregiver letter and ID - Disabled Veterans Equal Access Act
• Rate IV: PCS/TLA Rates: Single Occupancy $131, Double Occupancy $202 for standard category and based on availability. (effective March 1, 2023)
• Rate IV: Only foreign military with U.S. Travel Orders or assigned to a U.S. Military Installation with Common Access Card (CAC)
• Rooms have a maximum capacity of 4 guests.
• Additional $15 per person per night for the 3rd and 4th guests.
• Children under 18 are free in the parent's room.
• A one night deposit when booking a reservation is required. The deposit will be deducted from your total room bill at check out.
• We reserve the right to modify or cancel reservations or rates. At check-in, the Front Desk will verify ID to ensure eligibility, and rates will be modified to match the correct rank. Check out dates will be verified and rate quotes are based on eligibility, rank and number of guest verification upon check-in.
• Now’s another good time to review eligibility requirements.

Reservation Policies

• Room reservations will not be accepted more than 365 days in advance of the arrival date. To ensure equitable use of the hotel, guests may not stay more than 30 days or register again within the following consecutive 90-day period.
• Reservations are confirmed by room type, and not by specific location. We try to accommodate special requests (e.g. tower preference, bed types, connecting or adjoining rooms). However, we cannot guarantee being able to fulfill these requests. Note: Adjoining rooms are near each other, but don’t connect. Connecting rooms may be available, but are also limited.
• Views and furnishings shown in the guestroom photos are for illustration purposes only and may not reflect the actual room assigned.
• A $75.00 room move fee will be assessed for each room move following check in.
• Reservations are non-transferable to other eligible guests.
• The hotel is not considered government quarters. Official travelers should contact their travel service for guidance on reimbursement
• Dependents, other than the spouse, who have not attained the age of 18, must be accompanied by an eligible adult.
• Cribs are available, free of charge upon request.
• Rollaway beds, cots and air mattresses are not allowed or available.
• Pets are not permitted, except Service animals following state and local health regulations as well as federal ADA regulations.
• Personal electrical items, such as cooking appliances and coffee makers are not permitted in rooms.
• The hotel is a non-smoking facility to include electronic cigarettes in all guest rooms, balconies, and public spaces. There are no designated smoking guest rooms. A $500.00 cleaning fee will be assessed and possible eviction for smoking in the guest room and on the balcony. Sponsors are responsible for informing their guests of the no smoking policy.
• Cancellation Fee: You may cancel up to 30 days before the start of your reservation without penalty. If you cancel within 30 days of your arrival, you will be charged one night’s stay, per reserved room.
• Early Departure Fee: Should you choose to leave earlier than scheduled, a (1) night early departure fee will be incurred.
• When the hotel is 100-percent reserved, a waiting list will be established using the following priorities:

1. Active duty military personnel
2. All other eligible personnel.

• If a room is not available during the time you’d like to visit, we invite you to check back periodically. We can also can help connect you to nearby hotels with special rates available for our guests, based on their availability. Even if you stay at a different property, the Hale Koa Hotel’s restaurants and events are still benefits available to you as an eligible guest.
• Now’s another good time to review eligibility requirements.

Room Rate and Reservation Policies are subject to change at any time without notice.

Information subject to change.