Guest Services & Information

Services and Information

Aloha! We are pleased to provide updated information on services available during your stay. The Hale Koa is committed to the safety of our guests and staff and the following rules and regulations are in place while staying as a guest.  If there is a significant reason you cannot comply with these rules, please contact the Front Desk Team so we can assist you.

1.  The Hale Koa Hotel is currently in Health Protection (HPCON) BRAVO designation. As such, only registered hotel guest, eligible users and accompanying sponsored guests are permitted on hotel property, including food and beverage venues, concessions and outlets.  

2.  All guests are required to wear a face covering while on the grounds of the Hale Koa Hotel to include the parking garage, pool areas, and restaurants.  Exceptions to wearing a face covering include when in the act of swimming, eating, or drinking and when located in your individual hotel room.

3.  Social Distancing is incredibly important to reduce the spread of COVID-19.  Please ensure you maintain social distance of at least 6 feet from individuals outside of your immediate family unit while on the Hale Koa Hotel property.

4.  Ensure hand washing and use of sanitizer is completed regularly and specifically before eating, drinking, and after using the restroom.  Avoid touching your face.

5.  If you become ill while staying at the Hale Koa Hotel with influenza like symptoms, please isolate, contact your medical provider and the Front Desk.  The Hale Koa Hotel has dedicated procedures and policies to protect you and other guests from illness.

In accordance with State of Hawaii and Military guidelines some hotel services may not be available or may be limited.


Hale Koa Property Map

Have fun exploring our beautiful 72 acres and gardens.

View Property Map Here





Bibas Courtyard Grill

Dine in, Take-out, & Delivery

Bibas Courtyard Grill offers a variety of delicious appetizers & salads, dinner entrees, desserts and beverages.

Lunch: 11:30 a.m to 2 p.m.
Walk Up Bar Service Window 11:30 a.m. to 2 p.m.
Dinner:  5 p.m. to 8 p.m.    


SCAN QR CODE or CLICK HERE to view menus

Advance reservations are highly recommended. To make your reservations CLICK HERE or call ext 635 during normal business hours

To order take-out or delivery call ext 633

More Info 

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Koko at Kalia

Koko at Kalia breakfast menus offer a variety of options from traditional classics, three egg omelets and a variety of plates to accommodate everyone in the family.


Breakfast:  6:30 a.m. to 11:00 a.m.

SCAN QR CODE or CLICK HERE to view menu.

Advance reservations are highly recommended. To make reservations CLICK HERE or call ext 639 during normal business hours.

To order take-out or delivery call ext 638

More Info


Happy's Fast & Fresh

Happy's offers a variety of great grab & go options, delicious breakfast, lunch and dinner selections and an array of snacks to go. Don't forget to check out the daily lunch and dinner specials.

Breakfast: 6:30 a.m. to 11 a.m.
Lunch, Dinner & Snacks: 11 a.m. to 8 p.m.

SCAN QR CODE or CLICK HERE to view menu









Java Cafe

Start your day with a dose of Starbucks coffee, fresh pastries and grab-and-go sandwiches perfect if you’re headed out for adventure.

5:30 a.m. to 11:30 a.m. Daily


Pool Snack Bar

A great place to watch the rolling waves and catch spectacular sunsets. Take in the beauty while tasting specialties created especially for this snack bar.

2 p.m. to  8 p.m. Daily


SCAN QR CODE or CLICK HERE to view menu


Barefoot Bar

The Barefoot Bar offers a great place watch the ocean to relax while you enjoy refreshing beverages . Pick up your favorite take out meals or snacks from Bibas Courtyard Grill, Happy's Snack Bar or the Pool Snack Bar and get a front row seat to witness the famous Waikiki Sunset.

Hours: 4 p.m. to 9 p.m. Daily
Walk up bar service only

Masks or facecovering required except when eating or drinking. Social distancing procedures in place

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SCAN QR CODE or CLICK HERE to view menu



Due to COVID-19 safety precautions and local military Health Protection Condition BRAVO designation, the Main Pool and the Adult Pool are open to registered guests of the hotel only with limitations.

Main Pool Hours (Hot Tub and Children’s Pool temporarily closed)  
9 a.m. - 5 p.m. Sunday - Thursday 
8 a.m. - 8 p.m. Friday & Saturday​​​​​​

Main Pool Water Slide Hours 
9 a.m. - 4 p.m. Sunday - Thursday
8 a.m. - 3 p.m. Friday & Saturday

A reservation policy is in effect for the use of the Main Pool. A reservation can be made online or at the Main Pool Towel Stand 1-day prior beginning at 7:30 a.m., and until the time slots are filled for that day.

Main Pool Cabana Rentals can be made 1-day prior at the Front Desk.

For additional information and requirements or to make Main Pool reservationCLICK HERE

Adult Pool (Hot Tub temporarily closed)
Hours: 9 a.m. - 5 p.m. Friday – Sunday Only
For registered hotel guests 18 years or older only


Housekeeping Services

Housekeeping will provide light, daily service to include towel replacement, trash removal and vacuuming as needed. Bed linens will be changed every 6th day, or by request.

Contact Housekeeping at ext 687.​


Heaven on Earth Day Spa & Barber & Beauty Salon

Pamper yourself with a variety of spa treatments, manicure and pedicure or a new haircut.

Hours: 10 a. m. to 5 p.m.
Tuesday - Sunday 

SCAN QR CODE or CLICK HERE to make a reservation.


The Exchange

Conveniently located on the ground level, you'll find all the essentials and value prices you'd expect at any PX.

7 a.m.- 9 p.m. - Monday, Tuesday, Thursday - Saturday
Closed on Sunday & Wednesday
*Hours and Days Subject to Change*



Jewels at the Hale Koa

Find that perfect gift for someone special.

Hours: 10 a.m - 4 p.m
Friday - Monday


Tour Desk

Your one stop place to book all your tours and attractions throughout our islands.

Daily 8 a.m.- 6 p.m. 

After Hours
Please scan the QR code or call 1(888)229-7770 for assistance.

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SCAN QR CODE or CLICK HERE to connect with a representative.


Rental Car

Rental Car Services Temporarily Unavailable.


Beach Services

Just steps away from the iconic Waikiki Beach our beach rental services have everything you'll need to relax or have fun in the sun. 

Hours: Daily 9:00 a.m. - 5:00 p.m.


SCAN QR CODE or CLICK HERE for more information.


Digital Garrison App

The U.S. Army has partnered with the Army & Air Force Exchange Service (AAFES) to create the Digital Garrison mobile app. The Digital Garrison app is a one-stop information source for Army communities. The app puts real-time information into Soldiers', families', and civilians' hands and keeps military communities connected, a key part of readiness and resiliency. Download your app today and stay connected with your community.

Download today: