Guest Services & Information

Services and Information


Welcome to the Hale Koa Hotel. We are pleased to provide information of available services to assist in planning a memorable vacation experience.


Important Information & Events

HVAC Modernization Project

An Ilima Tower project is in progress with an anticipated completion of Spring 2025. To the extent possible, periods of noise and service interruption are strategically scheduled to minimize impact to guest services. Updated information will be placed in guestrooms.

Friday Night Fireworks 

Approximately 7:45 p.m. (times and presentation subject to change)

Every Friday the Hilton Hawaiian Village has a short fireworks presentation. It is viewable at the Barefoot Bar, Pool Snack Bar, on the beach, and in the park. 

Hale Koa Pools

The Adult and Main Pools are limited to registered hotel guests only. Click Here for more information.

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Traffic Advisory

Shinnyo-en Lantern Floating Ceremony 
(Toro Nagashi)
Monday, May 27, 2024

This event is expected to have over 30,000 attendees and close roads and cause traffic delays traveling to and from the hotel and the airport. The formal event is from 6:30 p.m. to 7:30 p.m. However, throughout the day beginning at 6 a.m., there will be various traffic controls in and around Ala Moana Park to include Atkinson Dr. and Ala Moana Blvd.
The West Entrance to Ala Moana Park will be closed to inbound traffic and the road in the park will be closed from 6:30 p.m. to approximately 9:30 p.m. Due to the size of the event, use alternate routes and allow for extra traveling time.


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Hale Koa Property Map and Jogging Paths

Have fun exploring our beautiful 72 acres and gardens.

View Property Map Here

View Jogging Path Here





Bibas Courtyard Grill

Maile Tower Ground Level
Lunch: 11:30 a.m. to 2 p.m.
Bar Walk Up Window: 11:30 a.m. to 8:30 p.m.
Happy Hour: 2 p.m. to 4:30 p.m.
Dinner: 5 p.m. to 8:30 p.m. 
Online reservations are highly recommended.
Beginning June 7, 2024 Reservations will no longer be accepted. Seating will be first come first serve.

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Koko at Kalia

Ilima Tower Lobby Level
Breakfast:  6:30 a.m. to 11 a.m. 
Seating is first come first serve only. Reservations are not accepted.

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Shows & Events

Hale Koa Luau: Luau Garden - Mondays, Tuesdays, Thursdays and Saturdays
Doors Open at 5 p.m.

Magic Hawaii: Banyan Tree Showroom - Wednesdays
Doors Open at 6 p.m., Show at 7 p.m.

Aloha Friday Prime Rib & Seafood Buffet: Banyan Tree Showroom - Fridays
5 p.m. to 8:30 p.m. Beginning June 21, 2024 last reservations will be a 8 p.m.


Happy's Fast & Fresh and Java Cafe

Happy's Fast & Fresh: Gound Level Ilima Tower
Breakfast: 6:30 a.m. to 11 a.m.
Lunch, Dinner & Snacks: 11 a.m. to 8:30 p.m.

Learn More
Java Cafe: Main Lobby
Coffee, Starbucks Specialty Drinks, Morning Snacks
5:30 a.m. to 11:30 a.m. 



Barefoot Bar: 11 a.m. to 10 p.m. 
Pool Snack Bar: 2 p.m. to 8 p.m. (walk up service only)
Koa Oasis: 1 p.m. to 7 p.m.
Bibas Bar: 11:30 a.m. to 8:30 p.m.



Main Pool and the Adult Pool are open to registered guests of the hotel only.

Main Pool Hours 
Sunday - Thursday: 9 a.m. - 5 p.m. 
Friday & Saturday: 8 a.m. - 8 p.m.
Adult Pool Hours - 9 a.m. to 5 p.m.

Main Pool Water Slide Hours 
Sunday - Thursday: 9
a.m. - 4 p.m. Friday & Saturday: 8 a.m. - 6 p.m.


Guest Services

Tennis & Pickleball: 8 a.m. to 9 p.m. (reservations required)
Garden Tour: Thursdays 9 a.m.
Fitness Center​​​​​:  Work Out Area: 24 hours. Other Facilities: 5 a.m. to 9 p.m.
Day Spa: Monday - Saturday 8 a.m. to 6 p.m., Sunday 9 a.m. to  5 p.m.
Beach Services: 9 a.m. to 5 p.m. (9 a.m. to 6 p.m. Memorial Day - Labor Day)
Barber & Beauty Salon: 9 a.m. to 5 p.m.
Jewels at the Hale Koa: Monday, Tuesday, Thursday, Saturday 9 a.m. - 12 p.m.
Tour & Travel Desk: 8 a.m. to 6 p.m.
The Exchange: 7 a.m. to 9 p.m. ( 8 a.m. to 8 p.m. on most holidays)
Fort DeRussy Protestant Chapel Service: Sundays 9 a.m.