Guest Services & Information

Services and Information

Aloha! We are pleased to provide updated information on services available during your stay. The Hale Koa is committed to the safety of our guests and staff and the following rules and regulations are in place while staying as a guest.  If there is a significant reason you cannot comply with these rules, please contact the Front Desk Team so we can assist you.

1.  The Hale Koa Hotel is currently in Health Protection (HPCON) BRAVO designation. As such, only registered hotel guest, eligible users and accompanying sponsored guests are permitted on hotel property, including food and beverage venues, concessions and outlets.  

2.  All guests are required to wear a face covering while indoors at the Hale Koa Hotel to include the elevators, guest hallways, and restaurants.  Exceptions to wearing a face covering while inside include when in the act of eating, or drinking and when located in your individual hotel room.

3.  Social Distancing is incredibly important to reduce the spread of COVID-19.  Please ensure you maintain social distance of at least 6 feet from individuals outside of your immediate family unit while on the Hale Koa Hotel property.

4.  Ensure hand washing and use of sanitizer is completed regularly and specifically before eating, drinking, and after using the restroom.  Avoid touching your face.

5.  If you become ill while staying at the Hale Koa Hotel with influenza like symptoms, please isolate, contact your medical provider and the Front Desk.  The Hale Koa Hotel has dedicated procedures and policies to protect you and other guests from illness.

In accordance with State of Hawaii and Military guidelines some hotel services may not be available or may be limited.

Renovation Updates

The Ilima Tower is undergoing a refurbushment of guest rooms now through Fall 2022. For Updates Click Here


Hale Koa Property Map

Have fun exploring our beautiful 72 acres and gardens.

View Property Map Here





Bibas Courtyard Grill


Bibas Courtyard Grill offers a variety of delicious appetizers & salads, dinner entrees, desserts and beverages.

Hours: Dine In & Take-out Available
Lunch: 11:30 a.m to 2 p.m.
Walk Up Bar Service Window 11:30 a.m. to 2 p.m.
Dinner: 5 p.m. to 8:30 p.m.    


SCAN QR CODE or CLICK HERE to view menus

Advance reservations are highly recommended.
Available walk-in dining may not be available on certain days or times.
To make your reservations CLICK HERE   or call ext 635 during normal business hours. To order take-out or delivery call ext 633.

More Information

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Koko at Kalia

Koko at Kalia breakfast menus offer a variety of options from traditional classics, three egg omelets and a variety of plates to accommodate everyone in the family.

Hours: Dine In & Take-out Available

Breakfast:  6:30 a.m. to 11:00 a.m.
(On Tuesday, November 30th, Koko at Kalia will open at 7:30 a.m.)

SCAN QR CODE or CLICK HERE to view menu.

Advance reservations are highly recommended.
Available walk-in dining may not be available on certain days or times.
To make reservations CLICK HERE or call ext 639 during normal business hours.

To order take-out call ext 638
More Info
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Hale Koa Luau

The Hottest Show in Waikiki!
Journey through Polynesia Monday and Thursday evenings in the beautiful Luau Garden. Tickets are available for registered guests only for Luau through January 2022.

Hours: Gates Open at 5:30 p.m.
Seating is limited as this event has been modified to meet all COVID & Safety Guidelines.

Call 808-955-0555 to purchase your tickets.

January Schedule: Mondays and Thursdays
(No Luau on Monday, January 17, 2022 in observance of Dr Martin Luther King Holiday)

More Information


Happy's Fast & Fresh

Happy's offers a variety of great grab & go options, delicious breakfast, lunch and dinner selections and an array of snacks to go. Don't forget to check out the daily lunch and dinner specials.

Breakfast: 6:30 a.m. to 11 a.m.

(On Tuesday, November 30th, Happy's Fast & Fresh will open at 7:30 a.m.)
Lunch, Dinner & Snacks: 11 a.m. to 8:30 p.m.

SCAN QR CODE or CLICK HERE to view menu








More Info


Java Cafe

Start your day with a dose of Starbucks coffee, fresh pastries and grab-and-go sandwiches perfect if you’re headed out for adventure.

5:30 a.m. to 11:30 a.m. Daily


Barefoot Bar

The Barefoot Bar offers a great place watch the ocean to relax while you enjoy refreshing beverages . Pick up your favorite take out meals or snacks from Bibas Courtyard Grill, Happy's Snack Bar or the Pool Snack Bar and get a front row seat to witness the famous Waikiki Sunset.

Hours: 4 p.m. to 10 p.m. Daily
Walk up bar service only

Social distancing procedures in place.

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SCAN QR CODE or CLICK HERE to view menu


Pool Snack Bar

A great place to watch the rolling waves and catch spectacular sunsets. Take in the beauty while tasting specialties created especially for this snack bar.

11 a.m. to 8 p.m. Daily
(Food service 2 p.m. - 8 p.m.)


SCAN QR CODE or CLICK HERE to view menu

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Koa Oasis

Need a snack or refreshing beverage while enjoying the beach? Koa Oasis is the perfect stop. Located on the Diamond Head end of our property its the only bar at the edge of the beach.

12 p.m. to 6 p.m. Daily



Due to COVID-19 safety precautions and local military Health Protection Condition BRAVO designation, the Main Pool and the Adult Pool are open to registered guests of the hotel only with limitations.

Main Pool Hours 
9 a.m. - 5 p.m. Daily

Main Pool Water Slide Hours 
a.m. - 4 p.m. Sunday - Thursday
8 a.m. - 3 p.m. Friday & Saturday

A reservation policy is in effect for the use of the Main Pool. A reservation can be made online or at the Main Pool Towel Stand 1-day prior beginning at 7:30 a.m., and until the time slots are filled for that day.

Main Pool Cabana Rentals can be made 1-day prior online beginning at 7:30 a.m.

For additional information and requirements, or to make Main Pool and Cabana reservations CLICK HERE.

Adult Pool Hours 
9 a.m - 5 p.m. Daily
For registered hotel guests 18 years or older only.


The Exchange

Conveniently located on the ground level, you'll find all the essentials and value prices you'd expect at any PX.

Special Holiday Hours:
Friday, November 26th (Black Friday) - 7 a.m. -10 p.m.

7 a.m.- 9 p.m. - Monday - Saturday
10 a.m. - 5 p.m. - Sunday
*Hours and Days Subject to Change*

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Fort DeRussy Chapel Services

Protestant Church Service Every Sunday at 9 a.m.

The chapel is located at the end of Maluhia Road across from the Asia Pacifc Center.


Heaven on Earth Day Spa & Barber & Beauty Salon

Pamper yourself with a variety of spa treatments, manicure and pedicure or a new haircut.

Special Holiday Hours:
Beauty Salon:
Friday, November 26th (Black Friday) - 8 a.m. -6 p.m.

Day Spa:
Friday, November 26th (Black Friday) - 8 a.m. -6 p.m.

Hours: 10 a. m. to 5 p.m.
Tuesday - Sunday 

SCAN QR CODE or CLICK HERE to make a reservation.


Jewels at the Hale Koa

Find that perfect gift for someone special with unique designs showcasing a variety of precious gemstones, pearls, and gold. For something to remind you of your visit select a signature piece with a Hawaii theme.

Hours: 9 a.m - 12 p.m
Monday, Tuesday, Thursday - Saturday


Tour Desk

Your one stop place to book all your tours and attractions throughout our islands.

Special Holiday Hours:
Friday, November 26th (Black Friday) - 8 a.m. -5 p.m.

Daily 8 a.m.- 6 p.m. 

Direct 1(808)955-9451
Toll Free Assistance 1(888)229-7770

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SCAN QR CODE to connect with a representative.


Rental Car

Rental Car Services Temporarily Unavailable.


Beach Services

Just steps away from the iconic Waikiki Beach our beach rental services have everything you'll need to relax or have fun in the sun. 

Daily 9 a.m. - 5 p.m.


SCAN QR CODE or CLICK HERE for more information.


Digital Garrison App

The U.S. Army has partnered with the Army & Air Force Exchange Service (AAFES) to create the Digital Garrison mobile app. The Digital Garrison app is a one-stop information source for Army communities. The app puts real-time information into Soldiers', families', and civilians' hands and keeps military communities connected, a key part of readiness and resiliency. Download your app today and stay connected with your community.

Download today: