Guest Services & Information

Services and Information

Aloha! We are pleased to provide updated information on services available during your stay. The Hale Koa is committed to the safety of our guests and staff and the following rules and regulations are in place while staying as a guest.  If there is a significant reason you cannot comply with these rules, please contact the Front Desk Team so we can assist you.

1.  All guests are required to wear a face covering while on the grounds of the Hale Koa Hotel to include the parking garage, pool areas, and restaurants.  Exceptions to wearing a face covering include when in the act of swimming, eating, or drinking and when located in your individual hotel room.

2.  Social Distancing is incredibly important to reduce the spread of COVID-19.  Please ensure you maintain social distance of at least 6 feet from individuals outside of your immediate family unit while on the Hale Koa Hotel property.

3.  Ensure hand washing and use of sanitizer is completed regularly and specifically before eating, drinking, and after using the restroom.  Avoid touching your face.

4.  If you become ill while staying at the Hale Koa Hotel with influenza like symptoms, please isolate, contact your medical provider and the Front Desk.  The Hale Koa Hotel has dedicated procedures and policies to protect you and other guests from illness.

In accordance with State of Hawaii and Military guidelines some hotel services may not be available or may be limited.


Hale Koa Property Map

Have fun exploring our beautiful 72 acres and gardens.

View Property Map Here





Bibas Courtyard Grill

Dine in, Take-out, & Delivery

Bibas Courtyard Grill offers a variety of delicious appetizers & salads, dinner entrees, desserts and beverages.

Lunch: 11:30 a.m to 2 p.m.
Dinner:  5 p.m. to 8 p.m.     


SCAN QR CODE or CLICK HERE to view menus

To make your reservations CLICK HERE or call ext 635 during normal business hours

To order take-out or delivery call ext.633.

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Koko at Kalia

Koko at Kalia breakfast menus offer a variety of options from traditional classics, three egg omelets and a variety of plates to accommodate everyone in the family.


Breakfast:  6:30 a.m. to 11:00 a.m.

SCAN QR CODE or CLICK HERE to view menu.

Reservations Recommended for Dine-In CLICK HERE or call ext 639 during normal business hours

To order take-out or delivery call ext. 638


Happy's Fast & Fresh

Take-out and Delivery Sevice Only

Happy's offers a variety of great grab & go options, delicious breakfast, lunch and dinner selections and an array of snacks to go. Dont forget to check out the daily lunch and dinner specials.

Breakfast: 6:30 a.m. to 11 a.m.
Lunch, Dinner & Snacks: 11 a.m. to 8 p.m.








SCAN QR CODE or CLICK HERE to view menu
For delivery call ext 541


Java Cafe

Start your day with a dose of Starbucks coffee, fresh pastries and grab-and-go sandwiches perfect if you’re headed out for adventure.

6 a.m. to 10 a.m. Daily



Due to COVID-19 safety precautions the Main Pool and the Adult Pool are open with limitations.

Main Pool (hot tub and children’s pool temporarily closed)  
Hours: 9 a.m - 5 p.m. Daily

Adult Pool (Hot tub temporarily closed)
Hours: 9 a.m - 5 p.m. Friday – Sunday Only


Housekeeping Services

To minimize one-to-one contact, Housekeeping will service guest rooms every 3 days. Bed linens will be changed every 6 days. Guest rooms will be stocked with extra amenity supplies. Additional towels and amenities(coffee, soap, shampoo, etc.) may be requested at any time.

Contact Housekeeping at ext. 687.‚Äč


Heaven on Earth Day Spa & Barber & Beauty Salon

Pamper yourself with a variety of spa treatments, manicure and pedicure or a new haircut.

Hours: 10 a. m. to 5 p.m.
Tuesday - Sunday 


The Exchange

Conveniently located on the ground level, you'll find all the essentials and value prices you'd expect at any PX.

Tuesday, Thursday and Saturday: 9 a.m. to 4:30 p.m. 
Sunday, Monday, Wednesday, and Friday- Closed
** Hours and Days Subject to Change **


Jewels at the Hale Koa

Find that perfect gift for someone special.

Hours: 10 a.m - 4 p.m
Friday - Monday


Tour Desk

Your one stop place to book all your tours and attractions throughout our islands.

For services click on the QR code or call 1(888)229-7770 to speak to a respresentative daily 9 a.m. - 3 p.m.

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Rental Car

Representative available daily from 8 a.m. - 4 p.m. by calling 1 (800) 800-4000