Guest Services & Information
Services and Information
Aloha!
Welcome to the Hale Koa Hotel. We are pleased to provide information of available services to assist in planning a memorable vacation experience.
Important Information & Events
HVAC Modernization Project
An Ilima Tower project is in progress with an anticipated completion of Spring 2025. To the extent possible, periods of noise and service interruption are strategically scheduled to minimize impact to guest services. Updated information will be placed in guestrooms.
Friday Night Fireworks
Approximately 7:45 p.m. (times and presentation subject to change)
Every Friday the Hilton Hawaiian Village has a short fireworks presentation. It is viewable at the Barefoot Bar, Pool Snack Bar, on the beach, and in the park.
Hale Koa Pools
The Adult and Main Pools are limited to registered hotel guests only. Click Here for more information.
Hale Koa Property Map and Jogging Paths
Have fun exploring our beautiful 72 acres and gardens.
Bibas Courtyard Grill
Maile Tower Ground Level
Lunch: 11:30 a.m. to 2 p.m.
Bar Walk Up Window: 11:30 a.m. to 8:30 p.m.
Happy Hour: 2 p.m. to 4:30 p.m.
Dinner: 5 p.m. to 8:30 p.m. Online reservations are highly recommended.
Koko at Kalia
Ilima Tower Lobby Level
Breakfast: 6:30 a.m. to 11 a.m.
Seating is first come first serve only. Reservations are not accepted.
Shows & Events
Hale Koa Luau: Luau Garden - Mondays, Tuesdays, Thursdays and Saturdays
Doors Open at 5 p.m.
Magic Hawaii: Banyan Tree Showroom - Wednesdays
Doors Open at 6 p.m., Show at 7 p.m.
Aloha Friday Prime Rib & Seafood Buffet: Banyan Tree Showroom - Fridays
5 p.m. to 8:30 p.m.
Happy's Fast & Fresh and Java Cafe
Happy's Fast & Fresh: Gound Level Ilima Tower
Breakfast: 6:30 a.m. to 11 a.m.
Lunch, Dinner & Snacks: 11 a.m. to 8:30 p.m.
Learn More
Java Cafe: Main Lobby
Coffee, Starbucks Specialty Drinks, Morning Snacks
5:30 a.m. to 11:30 a.m.
Bars
Barefoot Bar: 11 a.m. to 10 p.m.
Pool Snack Bar: 2 p.m. to 8 p.m. (walk up service only)
Koa Oasis: 1 p.m. to 7 p.m.
Bibas Bar: 11:30 a.m. to 8:30 p.m.
Pools
Main Pool and the Adult Pool are open to registered guests of the hotel only.
Main Pool Hours
Sunday - Thursday: 9 a.m. - 5 p.m. Friday & Saturday: 8 a.m. - 8 p.m.
Adult Pool Hours - 9 a.m. to 5 p.m.
Main Pool Water Slide Hours
Sunday - Thursday: 9 a.m. - 4 p.m. Friday & Saturday: 8 a.m. - 6 p.m.
Guest Services
Tennis & Pickleball: 8 a.m. to 9 p.m. (reservations required)
Garden Tour: Thursdays 9 a.m.
Fitness Center: Work Out Area: 24 hours. Other Facilities: 5 a.m. to 9 p.m.
Day Spa: Monday - Saturday 8 a.m. to 6 p.m., Sunday 9 a.m. to 5 p.m.
Beach Services: 9 a.m. to 5 p.m. (9 a.m. to 6 p.m. Memorial Day - Labor Day)
Barber & Beauty Salon: 9 a.m. to 5 p.m.
Jewels at the Hale Koa: Monday, Tuesday, Thursday, Saturday 9 a.m. - 12 p.m.
Tour & Travel Desk: 8 a.m. to 6 p.m.
The Exchange: 7 a.m. to 9 p.m. ( 8 a.m. to 8 p.m. on most holidays)
Fort DeRussy Protestant Chapel Service: Sundays 9 a.m.
