Manage Reservation

Modify or Cancel Your Reservation

You may cancel up to 30 days before the start of your reservation without penalty. If you cancel within 30 days of your arrival, you will be charged one night’s stay, per reserved room. We understand that guests' upcoming stays may be impacted by concerns and travel restrictions related to coronavirus (COVID-19). In an efffort to assist, cancellation fees may be waived up to 24 hours prior to arrival. *Some exclusions may apply, please call Reservations for further information.


Please note: Only reservations made online can be cancelled or modified online. If you made a reservation over the phone, you will need to call or complete the form below. 

Step 1

Fill in any date for Check In and Check Out. Click blue button at the top of the page “Book Now”.

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Step 2

Click “Find Reservations”.

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Step 3: Modify Reservation

Enter your confirmation or itinerary number and the email address you used when making the booking. Click “Find Reservation”.

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Step 4: Modify Reservation

Click blue button on right hand side of screen “Change this Reservation”.

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Step 5: Modify Reservation

Please select the room you would like to edit. Click “Next”.

Follow the prompt: What do you want to edit? Rooms and Hotel Services or Guest or Payment Info. Select blue button “Edit Now”.

If dates need to be changed: choose new Check In / Check Out dates and click brown button “Search”. Select room type and click either “Update or Book Now”. Next page click blue button at bottom of the page “Complete Booking”.

If need to change Guest or Payment Info, click “Edit Now”. Update address, payment info here. Click blue button at bottom of page “Complete Booking”.

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Step 4: Cancel Reservation

Click blue button on right hand side of screen “Cancel Reservation”.

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Or Contact Us

Mailing Address:
Hale Koa Hotel
2055 Kalia Road
Honolulu, Hawaii

Phone numbers:
1-800-367-6027 or 808-955-0555

Email address:
Catering, conferences, weddings and groups:
All other inquiries: