Modify or Cancel Your Reservation
You may cancel up to 30 days before the start of your reservation without penalty. If you cancel within 30 days of your arrival, you will be charged one night’s stay, per reserved room.
Please note: Only reservations made online can be cancelled or modified online. If you made a reservation over the phone, you will need to call or complete the form below.
Fill in any date for Check In and Check Out. Click blue button at the top of the page “Book Now”.
Click “Find Reservations”.
Enter your confirmation or itinerary number and the email address you used when making the booking. Click “Find Reservation”.
Click blue button on right hand side of screen “Change this Reservation”.
Please select the room you would like to edit. Click “Next”.
Follow the prompt: What do you want to edit? Rooms and Hotel Services or Guest or Payment Info. Select blue button “Edit Now”.
If dates need to be changed: choose new Check In / Check Out dates and click brown button “Search”. Select room type and click either “Update or Book Now”. Next page click blue button at bottom of the page “Complete Booking”.
If need to change Guest or Payment Info, click “Edit Now”. Update address, payment info here. Click blue button at bottom of page “Complete Booking”.
Click blue button on right hand side of screen “Cancel Reservation”.
Or Contact Us
Hale Koa Hotel
2055 Kalia Road
1-800-367-6027 or 808-955-0555