September 29, 2020 9:24pm


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Pool FAQ (Phased)

Swimming Pools Q&A: 


Q: What are the hours of operation for the Swimming Pool?

A: As of August 8, 2020 the Main and Adult Pools are closed.


Q: Is there a time limit?
A: The Main Pool has a 2-hour time limit when other guests are waiting.


Q: Why are there reservations for entry at the Main Pool on Friday and Saturday

A: In order to provide guests with an opportunity to enjoy the poo. Due to COVID 19 safety reason a maximum of 125 people are allowed in the the pool.


Q: What reservation times are available on Friday and Saturday at the Main Pool?

A: There are four periods for which reservation times are available
    9:00 a.m. - 11:00 a.m., 11:30 a.m. - 1:30 p.m., 2:00 p.m. - 4:00 p.m., and 4:30 p.m. - 6:30 p.m.


Q: How do I make reservations for the Main Pool on Friday & Saturday?

A: Reservations can be made on Friday and Saturday beginning at 8 a.m. at the Main Pool Towel Stand on a first come first serve basis
    for same day use.


Q: How many pool reservation times may I book in one day?

A: Only one time perios may be reserved per day per registered room to allow guests the opportunity to enjoy the pool.


Q: If I am running late, do I lose my reservation?

A: Guests must claim their reservation within 30 minutes of the start time, or the remainder of the time will be given to other guests.


Q If I sponsor multiple rooms can I book more times?

A Yes, Reservations are taken according to room number and number of registered guests in that room.


Q: How many reservations are taken each two hour time slot?

A: There are 31 available reservations, each pod of 4 persons, per two hours time slots at the Main Pool.


Q: What is the capacity of the pools?

A: Due to COVID 19 safety precautions the maximum capacity is reduced.
    Main Pool 100 guests 

    Adult Pool 50 guests


Q: What is the Face covering policy?

A: Face coverings are mandatory except when actively swimming.  The use of face coverings and social distancing is crucial to mitigate the potential spread of COVID 19.


Q: How often are pool furniture cleaned and disinfected?

A: Pool furniture is cleaned and disinfected in between guest use and during each two hour interval changeover.


Q: How do I reserve a Cabana?

A: A cabana for a maximum of 4 persons (who are all registered in the same room) can be reserved in advance by contacting the Front Desk or on the day of use at the Main Pool Towel Stand.


Q: Will lifeguards be available at the Swimming Pools?

A: Yes, there will be lifeguards at the Main Pool. All non-swimmers must be accompanied by an adult while in the water.


Q: Will a hot tub be available at the Main Pool?

A: No, the hot tub will not be available at this time.


Q: Will the hot tub be available at the main pool and adult pool?

A: Due to COVID 19 safety precautions they are closed


Q: Will the splash pad and children's wading pool be available?

A: Due to COVID 19 safety precautions they are closed.


Q: Will there be separate times for adult and children swim?

A:  Yes, there will be a 10 minute break at the top of the hour for adults to swim.  This is also a time for children to reunite with parents, take a comfort break, reapply sunscreen, and for lifeguards to conduct swim tests and assess water chemistry.


Q: Will there be food and beverage available at the Swimming Pools?

A: Yes, food is available for takeout from Bibas Courtyard Grill and Happy’s Fast & Fresh.


Q: Are coolers containing food, beverages and snacks permitted in the Swimming Pools?

A: Coolers are not permitted in the Main Pool area, in addition to no outside food and beverages, unless purchased from any Hale Koa Hotel eatery or AAFES Exchange. Coolers and outside food and beverages are permitted on the beach.


Q: Are beach and ocean rentals available?

A: No, Koa Beach Service will not be available at this time. 


Q: Who is allowed to use the Swimming Pools?

A: Due to limited capacity and safety, access to the Swimming Pool will be reserved for registered hotel guests only.